Frequently Asked Questions
Discover everything you need to know about our iconic collections and services.
What is the standard processing time for orders?
Most orders are processed within 1-2 business days. During peak holiday seasons or special collection launches, processing may take up to 3-5 business days before shipment.
Do you offer international shipping for your fashion apparel?
Yes, we ship our exclusive FAO Schwarz apparel and accessories to over 50 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for clothing items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or custom-made items are final sale.
How can I ensure I am choosing the correct size?
Each product page features a detailed size guide. We recommend measuring according to our diagrams to ensure the perfect fit for children's and adult apparel.
Are your products ethically sourced?
We are committed to quality and integrity. Our fashion partners must adhere to strict ethical manufacturing standards, ensuring fair labor practices and high-quality material sourcing.
Can I track my delivery in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your package's journey.